The right to withdraw from the Agreement by the Customer who is a Consumer

Due to the dynamic situation on the market, significantly increasing costs of packaging and the increasingly popular 'zero waste' principle, we, as a conscious company, try to generate as little waste as possible, and thus not to pollute the environment. We make every effort to ensure that the goods sent do not bear traces of use, are originally packed and secured in accordance with the customer's requirements.

We do not stop accepting returns, but we will pay special attention to the way of packaging the returned products, therefore we ask that each return sent to our warehouse meets the above-mentioned standards.

Remember that your return may go to another customer. Let's take care of his satisfaction together - remember that your purchase can also be someone's return - let's always focus on "quality" and not "somehow it will be .... :)

We kindly ask for your support and understanding in this initiative. 

1. According to Art. 27 of the Act of May 30, 2014. on consumer rights (this act does not apply to business entities), the consumer has the right to withdraw from the contract without giving a reason within 14 days from the date of receipt of the package. The return of the goods takes place only at the customer's expense. The consumer may, within 14 calendar days, withdraw from the Agreement concluded at a distance, without giving any reason, on the terms described in the Act on consumer rights. The deadline to withdraw from the Agreement starts from the day on which the Customer came into possession of the item or on which a third party, other than the carrier, indicated by the Customer came into possession of the item.
2. The deadline is considered met if, within 14 days from the date of the event described in section 1 The Customer shall provide the Seller with a declaration of withdrawal -download the form The statement may be sent to the address of the Seller's registered office, i.e. Uni Platinum Sp. z o. o. sp.k. Janki, Al. Krakowska 44, 05-090 delivered in person or via e-mail to the e-mail address: office@smartkontrol.eu
3. The customer may use the available model withdrawal form, which is an attachment to the Regulations (visible on the last page of the Regulations). The use of the provided template of the Regulations is not obligatory.
4. If the Customer sends a statement of withdrawal from the Agreement electronically, the Seller shall immediately send the Customer via e-mail confirmation of receipt of information on withdrawal from the Agreement.
5. In the event of withdrawal from the Agreement by the Customer, the Agreement is considered not concluded.
6. In the event of withdrawal from the contract, the Seller is obliged to immediately return to the Customer all payments received from the Customer, including the costs of delivery of the purchased product (except for additional costs resulting from the method of delivery chosen by the Customer other than the cheapest, usual method of delivery offered by the Seller), and in any case no later than 14 days from the date of receipt of the shipment
7. According to Art. 34 sec. 2 of the Act of 30 May 2014 on consumer rights, the costs of returning the goods (i.e. from the Buyer to the Seller), from which the customer resigned for individual reasons, are covered by the Buyer.
8. The Seller will refund the payment using the same payment methods that were used by the Customer in the original transaction, unless the Customer expressly agreed to a different solution; in any case, the Customer does not incur any fees in connection with this return.
9. The Seller may withhold the return of payment until receipt of the Goods or until the Seller has been provided with proof of its return, depending on which event occurs first.
10. If the Customer has used the Goods in a way that goes beyond what is necessary to establish its nature, characteristics and functioning, as a result, it is liable for a decrease in the value of the Goods being the subject of the Agreement.
11. In the event of withdrawal from the Agreement, the Customer is obliged to return the product to the Seller immediately, but not later than 14 days from the date on which he withdrew from the Agreement. The customer undertakes to ensure that the goods returned by him are protected against possible damage during transport.
12. The Buyer does not have the right to withdraw from the contract if the subject of the service is a non-prefabricated item, manufactured according to the Buyer's specifications or serving to satisfy his individual needs.

The right to return the goods in connection with withdrawal from a distance contract is granted only to the Consumer who is a natural person who does not run a business or runs a sole proprietorship when the goods were purchased for a purpose not directly related to its business or professional activity, in accordance with the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827) and pursuant to art. 22 of the Civil Code (Journal of Laws of 2014, item 121, as amended).