Complaint

1. Products offered at unilight.com.pl are covered by the manufacturer's warranty and are subject to a complaint if *:
   - the product was damaged during transport,
   - manufacturing defects of the product have been noticed,
   - the received goods are inconsistent with the description of the item ordered on the Store's website.
   - All goods available in the store are covered by the manufacturer's warranty (light sources are not subject to complaint).
   We ask you to check the contents of the parcels upon receipt. If, in your opinion, the received product was damaged during transport, please write down a 'damage report' in the presence of the courier, and then contact us by e-mail: biuro@smartkontrol.eu in order to obtain information on further complaint procedure.
   Please remember to attach proof of purchase in the form of a copy or photo to the complaint. Without proof of purchase, the complaint cannot be considered.
   All returns and complaints should be sent to the company address:
   SMART KONTROL
   Krakowska 44, JANKI 05-090
   or by e-mail: biuro@smartkontrol.eu
   The product should be packed and secured (it is best to put the original carton of the product in the outer carton or wrap it with foil). Please do not cover the original product carton with coloured tapes or labels.
   Please stick the order number on the package prepared in this way (outer cardboard).
2. The Seller ensures the Delivery of Goods free of physical and legal defects. The Seller is liable to the Customer if the Goods have a physical or legal defect (warranty).
3. If the Goods have a defect, the Customer may:
   • submit a statement of price reduction or withdrawal from the Sales Agreement unless the Seller immediately and without undue inconvenience to the Customer replaces the defective Goods with defect-free Goods or removes the defect. This limitation does not apply if the Goods have already been replaced or repaired by the seller or the seller has not fulfilled the obligation to replace the Goods with a defect-free one or remove the defects. The Customer may, instead of the removal of the defect proposed by the Seller, demand the replacement of the Goods with a defect-free one, or instead of the replacement of the Goods, demand the removal of the defect, unless bringing the item into compliance with the contract in the manner chosen by the Customer is impossible or would require excessive costs compared to the method proposed by the Seller. When assessing the excess of costs, the value of the Goods free from defects, the type and significance of the defect found are taken into account, as well as the inconvenience to which the Customer would be exposed by a different method of satisfaction.
   • demand replacement of defective Goods with defect-free Goods or removal of the defect. The Seller is obliged to replace the defective Goods with goods free from defects or to remove the defect within a reasonable time without excessive inconvenience to the Customer. The Seller may refuse to satisfy the Customer's request if bringing the defective Goods into compliance with the Sales Agreement in a manner chosen by the Customer is impossible or would require excessive costs compared to the second possible way of bringing them into compliance with the Sales Agreement. The costs of repair or replacement are borne by the Seller.
4. The customer who exercises the rights under the warranty is obliged to deliver the defective item to the Seller's address. In the case of a customer who is a Consumer, the cost of delivery is covered by the Seller.
5. The Seller is liable under the warranty if a physical defect is found within two years from the delivery of the Goods to the Customer. A claim for removal of a defect or replacement of the Good with a defect-free one expires after one year, but this period cannot end before the expiry of the period specified in the first sentence. Within this period, the Customer may withdraw from the Sales Agreement or submit a statement of price reduction due to a defect in the Goods. If the Customer requested the replacement of the Goods with a defect-free one or removal of the defect, the deadline to withdraw from the Sales Agreement or submit a statement on price reduction begins with the ineffective expiry of the deadline for replacing the Goods or removing the defect.
6. Any complaints related to the Goods, or the implementation of the Sales Agreement may be submitted by the Customer in writing to the Seller's address.
7. The Seller, within 14 days from the date of the request containing the complaint, will respond to the complaint of the Goods or the complaint related to the implementation of the Sales Agreement reported by the Customer.
8. The Customer may submit a complaint to the Seller in connection with the use of free services provided electronically by the Seller. The complaint may be submitted in electronic form and sent to reklamacje@unilight.com.pl. In the complaint, the Customer should include a description of the problem. The Seller shall immediately, but not later than within 14 days, consider complaints and provide the Customer with a response.
9. Attention, complaints about parcels that have been damaged in transport WILL BE CONSIDERED only if the complaint documents are accompanied by DAMAGE REPORT.
   Complaints without a written damage report will not be considered.

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